Terms & Conditions
Weather Restrictions:
Shipping Guidelines:
We are compliant and can ship to the following states: CA, IL, OR, MN, WA, CO, TX, FL, NY, DC. Currently we can only ship within the United States. If you are looking for our wine internationally, please contact nate@hiyuwinefarm.com and we can provide you with the name of our distributor in your country should we have one.
Currently we offer a winery pick-up option for locals in and around the Columbia Gorge. Please choose the pick up option at check out and contact us directly to arrange a pick up.
We ship Monday-Thursday to avoid your wine being stored in warehouses or trucks that are not temperature controlled over the weekend. During our regular shipping windows (Spring & Fall) orders need to be in by 1pm Monday-Wednesday to make the cutoff for shipping the following day otherwise your order will ship the following Monday.
If you need your order to arrive on a specific date please contact us by email immediately after placing your order.
With all packages containing alcohol, an adult signature from someone 21 or older is required at the time of delivery.
You will be emailed tracking information once the carrier scans your package. The tracking info will be sent to the email you provided in the shipping address field. Check to be sure that it didn’t get caught in a spam filter or sent to another inbox. Please check directly with the carrier for the most accurate delivery estimate so you can ensure someone is present to sign for your wine.
The carrier will make three delivery attempts before returning the package to us. If you know you will not be able to sign at the time of delivery, or if you receive a notice the package missed its attempted delivery, please reach out directly to the carrier service or contact us by email as soon as possible. You may be able to arrange to pick the package up at a local facility or have the package sent to an alternate address.
If your wine is not successfully delivered and is returned back to us, we will contact you to arrange re-shipment. Please note that if your wine is returned to us, you will be charged the shipping cost required to re-send the package.
Carrier Services:
Fedex Ground ships within 1-5 business days. We recommend only using this service during normal weather conditions, excluding extreme heat & cold.
Fedex Priority Overnight guarantees a delivery time no later than 10:30am the morning after shipping for most cities in the US. If you live in a rural area please contact us as we may need to take additional steps to get your package there safely during the Summer months. Please note that handling time adds a day onto this service.
FedEx Cold Chain is a seasonal service running from late May to early October that utilizes both refrigerated trucks and overnight shipping methods to protect the quality of your wine from high temperatures. Delivery takes approximately 1-2 weeks, and is available to most states. In order for Cold Chain to effectively protect your wine during transport, a successful first delivery attempt is imperative. We cannot guarantee the integrity of your wine after the first missed delivery.
Return Policy:
We will replace or refund you for any bottle of wine that is damaged, flawed or that the customer finds unsatisfactory. We ask that local customers return the unfinished portion of the original bottle for replacement. Please send an email to arrange for the return of a corked or flawed product.
By law, we cannot accept returns of alcoholic beverages unless the product is corked, or flawed. We are also unable to accept returns of wine ordered in error, wine damaged during customer transit and storage, and wine that was damaged due to adverse weather conditions if shipped outside of our recommended window or services.
If you receive a package that has been visibly damaged in transit, please contact us as soon as possible to arrange for an exchange or refund. Please keep the products in the original packaging. We will advise you how to arrange for the package to be returned to us and plan for a replacement shipment or refund.
